FAQ

The postal service is a very safe and reliable way of transferring goods. However to remove all risk to you, ForgottenGold.com will insure the contents of every Gold Recycle Pack returned to us, up to a maximum of €300 per pack. This means you are protected in the unlikely event of your Gold Recycle Pack getting lost.  Additional insurance can be arranged where higher value items are concerned.  Just contact us for the details.   

A: The value of your old gold jewellery is based on 3 things: The quality or purity of your gold. The weight of your gold. The current market price for gold. We value gold based on the daily market price of gold. The value of the gold in your old jewellery is equal to the weight of the gold content, times the market value of that gold, less the cost of processing and recycling.

We will contact by phone or email as soon as we have completed your recycle valuation.

HOW LONG DOES IT TAKE?
Our aim is to process every Gold Recycle Pack on the day we receive it. Once we have valued your jewellery we will contact you with the Recycle Valuation details and your payment could be processed that day.

We accept all types of gold jewellery even if it contains stones. We simply conduct the recycle valuation of the gold with the stones intact. If you accept the valuation we can remove the stones and return them to you, assuming the stone setting allows.

The popular images of gold miners from the Gold Rush panning for gold nuggets in a mountain stream bear almost no resemblance to the way gold is mined today. Most rich veins of gold have been exhausted. Today, gold mining is as much about chemistry as it is about a shovel and pick axe. This is because gold is now primarily found in very low concentrations, less than 10 grams per ton. The only way to extract gold found in such small quantities is to create large open-pit mines through blasting and excavating large amounts of ore.  Gold mining is one of the world’s dirtiest industries.  It uses cyanide, generates heaps of wastes and leaves a long-lasting scar on landscapes and communities.  The gold required to produce just one gold ring generates over 20 tons of waste.  80% of all gold is used to make jewellery so it makes sense to recycle old gold jewellery so that the gold contained within the jewellery can be reused.